Returns/warranty
RETAIL WARRANTY
- All espresso machines and
grinders have a 1-year parts & labor warranty for manufacturer
defects. Wear items are not included.
- All accessories have a 90-day
warranty for manufacturer defects.
- Warranty terms apply only to
merchandise shipped within the
- Merchandise shipped to
international addresses may not be covered under the warranty. Please
check with Vaneli’s Espresso Machines, Inc. for warranty coverage prior to
purchase.
RETAIL RETURN/EXCHANGE POLICIES
& PROCEDURES
Complete
Satisfaction
If for
any reason you are not completely satisfied with your purchase, you may return
the item(s) within 30 days from the receipt of the merchandise for an exchange
or credit for future purchase. There are no returns on commercial machines or
special order items.
Return
& Exchange Procedures
- Contact Vaneli’s via E-mail at
sales@vanelis.com to let us know
the reason for the return or exchange. Include the part #, and invoice #.
We will reply via E-mail with a Return Authorization # and give you the
shipping address to return the merchandise. Returns will not be accepted without
a Return Authorization Number.
- Return the merchandise within
30 days of the original receipt of the order in new, resaleable condition.
Include a copy of the original invoice and all original packaging
materials.
- Equipment must be clean and
free of water and coffee before packing or a 25% “Restocking Charge” will
be added.
- All manuals and warranty cards
must be unmarked.
- All programming of equipment
must be returned to factory default settings.
- Display the Return
Authorization # prominently on the outside of the box to avoid delays to
your exchange/credit.
- Ship prepaid, insure it for
the purchase price, and keep a copy of your receipt. (Shipping expenses
will be credited to you if return is due to our error, defective or
damaged equipment).
- Upon receipt of the returned
merchandise in good condition and in accordance with the above procedures,
we will issue an exchange or credit for future purchase, within 10
business days.
Defective
Equipment
- If you believe your machine to
be defective, please call us within 30 calendar days from the receipt of
the equipment at 1-866-4vaneli.
- We can usually determine
whether there is a defect or if it is user error.
We
will then instruct you how to correct the problem, or where to return the
equipment for an immediate replacement.
Shipping
Damage
- Please inspect your package
upon receipt.
- If you notice any shipping
damage to the outer box, notify the driver and note the damage when you
sign for the package.
- If you notice shipping damage
to the equipment when you open the box, call to report the damage:
- UPS
1-800-742-5877 (
1-800-782-7892 (International) - Please keep all original
packaging (boxes, packing materials) for inspection by UPS.
- For your safety, do not use
the damaged equipment.
- Call Vaneli’s within 5
calendar days at 1-866-4vaneli to report the damage.
We
will arrange for an immediate replacement, and give you instructions for return
of the damaged items.