Customer Service

Shipping & Tracking Policy

We make every effort to prepare, pack, and ship all online orders (for in-stock items) within 1-3 business days. Orders placed after 3 PM PST on Friday will not ship until the following Monday. Our business hours of operation are 8 AM – 5 PM (PST) Monday – Friday, excluding national holidays. Please be aware of COVID-related delays.

For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our warehouse and been processed by the carrier. Shipping speeds are based on carrier transit times and do not include processing and handling times. For tracking information, please contact us at

Shipping charges are subject to change without notice. All orders are shipped from our warehouse in Rocklin, California.

The carrier for Standard Shipping is selected at the discretion of Vaneli's. 

Returns & Exchanges 

If you are unsatisfied with your purchase for any reason, please contact us at within 7 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.

To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase. 

Damaged or Defective Orders

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at within 7 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

Policies are subject to change without notice.

Organic Coffee

Our organic coffees are roasted to order on Tuesdays only, and may be shipped the same day or next day. Please make sure you are okay with this processing period before placing an order.

Still have questions or concerns? Call (916) 315-2538 (Mon-Fri 8AM-4PM PST) or message us using the form below.